How can we help you?

If you have any questions and can’t find the answers you were looking for, please call or email us directly at support@tesswave.com.

Here are a list of our most frequently asked questions.

GENERAL QUESTIONS

Is your company trader or manufacturer?

Please contact us by sending an email to sales@tesswave.com or fill the contact form, our sales representative will reply to you within 10 minutes at our business time.

How do I get a quote for my project?

Please contact us by sending an email to sales@tesswave.com or fill the contact form, our sales representative will reply to you within 10 minutes at our business time.

Do you have discounts or price breaks for volume orders?

Bulk orders usually have lower unit prices. We will provide price breaks according to different quantities. Please contact our sales representative for a free quote.

SHIPPING AND RETURNS

How will my order ship?

If you don’t have a cooperating logistics company to help you ship, then we will arrange the shipping for you, we have local excellent logistics company which can provide a low cost and high speed shipping service.

What shipping options do you offer? Is shipping included in my quote?

We offer railway, air and sea shipments depends on your budget, the shipping cost will be included into the quote if you want.

How to process a return and refund?

Please contact us by email: support@tesswave.com, and our staff will get in touch with you within 1 hours

Questions? We're here to help